Remote assistance consists of a kit including hardware and software. The kit allows our engineers to access the CPU of the machines supplied and perform the following administrative tasks remotely:
- Parameter checks
- Reading of the execution log
- Firmware update
- Remote debugging
This is to ensure that the Client is assisted as quickly as possible if necessary. The Client must have a high speed internet connection. Connection to machines is only possible with the consent of the client; no one can connect to the machine without the connection being enabled by the client.
ADVANTAGES
- Immediate assistance if necessary
- Safety of the data transmitted during connection
- Connection to the system controlled by the client
